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kostum4d Privacy Policy for Your Account Data

Our Privacy Policy shows exactly how we handle details from account opening, phone verification and wallet activity, so you can decide whether to continue with clear expectations.

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Use the Account Route for Privacy Help

Privacy questions should reach the team that can connect your request to the correct account record. Start from the account help route and include your registered phone detail, the subject of your request, and any relevant wallet reference. We use that information to locate the right record without asking you to send a password or full payment credential. If you are in Surabaya or another Indonesian location, the same request path applies where local law permits.

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Account access

If you cannot sign in or phone verification is stalled, use the account help route and identify your registered phone detail. We will check the access record connected with Secure Account Access without asking you to disclose your password.

Wallet records

For a DANA, OVO, GoPay or QRIS privacy question, include the transaction reference and approximate date. Our support team can match the wallet record to your account while keeping the request focused on the data involved.

Data requests

To request access, correction or deletion, write through the account support route with your registered contact detail and the change you want. We may ask for an account check before releasing or changing personal data.

HOW WE HANDLE DATA

Explore Controls for Login, Cookies and Retention

We keep this policy practical by linking each data use to an account action you can recognise.

Account security

Phone verification connects your account to an access check before you enter the lobby. We use sign-in details and device signals to identify unusual activity, then may ask for an additional account check before discussing private records.

Cookie choices

Cookies can remember session settings and help us understand whether an account page loads correctly on your phone or desktop. You can adjust cookie controls in your browser, though some sign-in functions may then need to be repeated.

Payment matching

When you use DANA, OVO, GoPay or QRIS, we retain the reference details needed to connect a wallet event with the correct account. We do not need your wallet password to perform that matching step.

Device records

A mobile sign-in can produce device and connection details used to protect the account and diagnose access problems. We use these signals for the stated security purpose, not as a reason to request unrelated files from your phone.

Retention period

We keep account, support and transaction records for as long as they serve account operation, security checks or legal duties. When a record no longer has a valid purpose, our process is to remove it or separate it from direct account details.

Changes and contact

If your name, phone detail or other account data needs correction, contact us through the account support route. State the exact field to change; we verify the request before updating the record or explaining why a legal retention duty applies.

Browse Answers About Privacy Policy Access

These Privacy Policy answers cover the questions we expect before you open an account or connect an Indonesian wallet. Each answer points to a practical step, from checking stored data to changing cookie settings or asking why a phone verification record is needed. If your situation is not listed, use the account support route and describe the specific record involved.

The Privacy Policy covers account creation, phone verification, sign-in records, device signals, cookies, support messages and wallet references. It also explains why we use these details, when limited sharing may occur, how long records may remain, and how you can request access or correction.

We collect the account details needed to create access, including your registered contact detail and phone verification result. Sign-in and device records may also be created to protect Secure Account Access. We do not need unrelated files or your wallet password for account opening.

DANA and QRIS can create reference data when you connect a wallet action to your account. We use that reference to identify the relevant transaction record, answer a support question and maintain accurate account history. The same approach can apply to OVO, GoPay or bank transfer.

Yes, you can request access through the account support route. Include your registered phone detail and say that you want a copy of the personal data linked to your account. We may verify ownership first, then explain the available records and any lawful restriction.

Send a correction request through account support and name the exact field that needs changing, such as a phone detail. We check the request against your account before making an update. If a record must remain for security or legal reasons, we will explain that point.

Use the account support route to request deletion and identify the account records concerned. We assess the request against security, transaction and legal retention needs. Where local law permits, data without a continuing purpose can be removed or separated from direct account details.

Yes. Access, correction and deletion options depend on local law, and some account or transaction records may need to remain for security or legal duties. You can still contact us with a specific request, and we will explain the available path for your account.

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